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Refund and Exchange Policy

Refund/Exchange

Most Arthritis Hope's products have a 30-day return/exchange window.

• Refunds are acceptable for all purchases made within 30 days of receiving the order, excluding shipping costs. Refunds will be processed back to your original method of payment. If the original method of payment is no longer available, the refund will be processed with a store credit for the same dollar amount of your purchase.
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• Exchanges must be within 30 days of receiving the order (One time only).

• We cannot offer refunds/exchanges after 30 days.

• If you have not received your order within 60 days, please contact customer support for assistance.

Store Credit

Store credit is provided for items that are not returnable nor refundable. Keep in mind that a store credit can only be applied one time and for the full amount of the original purchase (excluding shipping and taxes).
A Store Credit is also offered if a customer prefers a store credit over a refund or exchange for their original purchase.

Products Exempt from Being Returned/Refunded

These are items that are non-refundable or returnable.

The following categories are non-refundable or returnable.

Health/Personal Care Items:

  • Pain Relief Cream

Additional items:

  • Gift cards

International Orders

All of our orders are shipped from the USA, so extra custom fees may apply depending on the country. The responsibility of duties and tax charges lies in the hands of the customer.

Late or Missing Refunds

If you believe your refund has not been received, we recommend contacting your financial institution for assistance. A bank statement will be needed for our records.

You can also contact your credit card company, as your refund may take up to a week to appear in your account.

If you have completed all of the steps above and have still not received your refund, please contact our Customer Service department at 1-844-943-2013.

Disputes

We recommend contacting Customer Service before filing a claim with PayPal, BBB, or any other payment method, as the refund will take longer.

If you have initiated a dispute with PayPal or the Better Business Bureau, we can no longer assist you and must address the matter through the methods specified.

Please see our Frequently Asked Questions for more information on our ordering procedure, exchanges, returns, shipping, and refunds.